Issues with a booking
Payment issues
- How-to
If a client's booking payment is processing
Find out what a processing payment means for confirmation, payment reminders, cancellation, and your client's next steps.
- How-to
If a client's initial payment is overdue
Learn what happens if a deposit or full initial payment is overdue before the booking has been confirmed, and check the final deadline.
- How-to
If a client's remaining balance is overdue
Check what happens when a confirmed booking's remaining balance is overdue, including notices, the final deadline, and cancellation.
- How-to
Payment reminders for your clients
Learn when clients receive payment reminders, who is notified about overdue payments, and why some reminders may not be sent.
- How-to
If a client's payment fails after processing
Find out what happens if a bank payment doesn't succeed after processing and how your client can complete a replacement payment.
- Legal terms
Booking Payments and Payouts Terms
Payment schedules, payment methods, fees, taxes, and vendor payouts for bookings made through Your Wedding Atlas.