These Terms of Service (“Terms”) are a binding legal agreement between you and Your Wedding Atlas (“we,” “us,” or “our”). They govern your access to and use of the Your Wedding Atlas Platform, including our websites, applications, planning tools, communications, and other offerings. Please read these Terms carefully. By accessing or using the Platform, you agree to be bound by them.
Last Updated: October 2, 2026
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Table of Contents
Couple Terms
1. Searching and Messaging Vendors on Your Wedding Atlas
2. Contacting Vendors, Bookings, and Direct Service Arrangements
3. Your Responsibilities When Using the Platform
Vendor Terms
4. Listing a Business on Your Wedding Atlas
5. Managing Your Listing and Vendor Responsibilities
General Terms
8. User Content, Intellectual Property, and Content Licences
9. Platform Rules, Reporting Violations, and Intellectual Property Notices
10. Suspension, Removal, and Termination
11. Changes to the Platform or these Terms
13. Accounts, Eligibility, and Security
17. Contracting Entity and Contact Information
18. Governing Law, Venue, and Disputes
Couple Terms
1. Searching and Messaging Vendors on Your Wedding Atlas
1.1 Platform tools
Your Wedding Atlas provides an online platform that helps you discover wedding vendors, view vendor listings, save vendors and lists, share certain lists or workspaces, use available planning tools, and communicate with vendors (collectively, the “Platform”).
The Platform may provide search, filters, categories, location pages, recommendations, and ranking tools to help you find vendors and content that may be relevant to you. Results may vary based on your search criteria, location, language or region settings, listing information, and other relevant factors.
We do not guarantee that any vendor, listing, result, or information will be available, suitable, complete, current, accurate, or appropriate for your needs. Learn more about search results in our Help Centre.
1.2 Vendor listings
Vendor listings may include descriptions, photographs, services, pricing information, contact details, reviews, and other content supplied by vendors or other users. Vendors are responsible for the information in their listings and for the services they offer.
Your Wedding Atlas does not independently verify every listing or guarantee that a vendor, listing, review, photograph, price, service description, or other content is accurate, complete, current, lawful, safe, available, or suitable.
Before making a decision, you are responsible for evaluating the vendor and confirming directly with them all material details relevant to your wedding. This may include their scope of services, pricing, availability, qualifications, licences, insurance, contracts, cancellation terms, and any other requirements that apply to your arrangement.
Reviews are also subject to our Reviews Policy.
1.3 Saved lists, workspaces, and planning tools
The Platform may allow you to save vendors, create and manage saved lists, share lists or planning workspaces with people you invite, and use planning tools, including a guest list.
You are responsible for deciding who may access content you share. You must not add, upload, disclose, or share another person’s personal information unless you have the right to do so.
Planning tools are provided for convenience only. You remain responsible for reviewing information entered into those tools and for decisions you make using them. Our collection and use of personal information is described in our Privacy Policy.
2. Contacting Vendors, Bookings, and Direct Service Arrangements
2.1 Messages, enquiries, and booking communications
You may use the Platform to send enquiries, messages, photographs, attachments, date proposals, booking-related communications, and other content to Vendors. You must use these features lawfully, respectfully, and in accordance with these Terms, our Community Guidelines, our Content Policy, and applicable law.
You must not use the Platform to send spam, deceptive requests, abusive, discriminatory, or harassing communications, malware, unsolicited commercial messages, unlawful content, or content that infringes another person’s rights.
We may retain, review, moderate, or take action regarding communications as reasonably necessary to operate, secure, support, investigate, and improve the Platform; enforce these Terms and our policies; protect users; respond to reports; prevent fraud or misuse; or comply with applicable law.
2.2 Direct service arrangements with Vendors
If you choose to discuss, engage, contract with, or book a Vendor, the wedding services are arranged directly between you and that Vendor.
Vendors are independent businesses or individuals. They are not employees, agents, partners, or representatives of Your Wedding Atlas merely because they appear on the Platform. Your Wedding Atlas does not endorse or guarantee a Vendor, listing, or service merely because it is displayed on the Platform.
Your Wedding Atlas is not the provider of the wedding services, does not negotiate the terms of a Vendor’s services, and does not guarantee Vendor performance, availability, quality, safety, legality, licensing, insurance, or compliance.
2.3 Your decisions
You decide whether to contact, engage, contract with, book, or pay a Vendor. Before doing so, you should independently assess the Vendor and obtain any information, documents, or professional advice you consider necessary.
You are responsible for reviewing the booking details, payment amount, currency, applicable fees, due dates, Vendor cancellation policy, and any Booking Agreement before you pay or sign.
2.4 Bookings and payment requests
A Vendor may accept an enquiry, create a booking record, and send you a payment request through the Platform. A booking may be pending payment until the payment required to confirm it has been successfully completed.
A payment request may include a deposit and a remaining balance, or one full payment. You must pay the amount, in the currency, and by the deadline displayed in the applicable payment request. An unpaid or expired payment request may result in the booking being cancelled or no longer available.
Your Wedding Atlas provides technical tools that allow payment requests and payment-status records to be facilitated through Stripe Connect. Payment processing and related services are provided by Stripe and are subject to Stripe’s applicable terms and policies.
2.5 Cancellations and refunds
The cancellation policy displayed for a booking is determined by the Vendor and is saved with that booking when the Vendor sends the payment request. Review that policy before making a payment.
If you cancel a booking, the cancellation flow will show the applicable outcome before you confirm. Refund eligibility for a customer cancellation is determined using the cancellation-policy terms saved with that booking, the payment structure, the amount paid, and the date of cancellation. Any unpaid balance for a cancelled booking will not be collected.
If a Vendor cancels a paid booking through the Platform, the current Platform process requires a full refund of successful booking payments. Refund processing times may vary depending on Stripe, the payment method, and the customer’s financial institution.
Your Wedding Atlas may facilitate payment-status updates and refunds through Stripe Connect where the applicable Platform flow permits. Except as required by law or expressly stated for a Platform feature, Your Wedding Atlas is not required to resolve the underlying service dispute between you and the Vendor.
2.6 Booking Agreements and electronic signatures
A Vendor may choose to upload or send a Booking Agreement through the Platform. Booking Agreements are optional and are made directly between the Vendor and the customer.
Your Wedding Atlas does not draft, review, approve, interpret, enforce, or determine the validity, enforceability, performance, or legal effect of a Booking Agreement. We do not verify that either party has authority to enter into an agreement.
If you choose to sign a Booking Agreement electronically through the Platform, the Electronic Records and Signature Consent applies. You should not sign an agreement you do not understand, do not agree to, or are not authorized to sign.
3. Your Responsibilities When Using the Platform
3.1 Your use of the Platform
You are responsible for your use of the Platform, your communications, the information and content you provide, and your decisions relating to Vendors, weddings, events, bookings, payment requests, saved lists, workspaces, and planning tools.
You must provide accurate information when creating or using an account, protect your account credentials, and promptly notify us if you believe your account has been accessed without authorization.
3.2 Lawful, respectful, and honest conduct
You must comply with applicable law and must not use the Platform in a way that harms, threatens, exploits, harasses, impersonates, defrauds, or infringes the rights of another person.
You must not provide fraudulent payment information, misuse a payment request, make a false or abusive payment dispute or chargeback, use Booking Agreement or electronic-signature features deceptively, or ask or pressure another user to make an off-Platform payment to bypass the Platform’s booking or payment features.
Nothing in these Terms prevents you from raising a legitimate concern, reporting suspected fraud, or exercising rights that cannot legally be waived.
If you invite others to a shared list or workspace, you are responsible for ensuring that you have authority to share the relevant information and that your use of the feature respects the privacy and rights of those individuals.
You must also comply with any lawful terms you agree directly with a Vendor.
3.3 Third-party interactions
Your Wedding Atlas cannot control the actions, omissions, services, content, conduct, safety practices, or contractual performance of Vendors or other users.
You are responsible for exercising appropriate judgment and precautions when communicating with, meeting, engaging, or entering into arrangements with a Vendor or other person. This includes independently deciding whether a Vendor, service, venue, product, or arrangement is appropriate for you.
To the extent permitted by applicable law, you accept the risks arising from your direct interactions and arrangements with Vendors and other users. Nothing in these Terms limits rights that cannot legally be excluded or limited under applicable consumer-protection law.
Vendor Terms
4. Listing a Business on Your Wedding Atlas
4.1 Vendor access
Subject to these Terms, Your Wedding Atlas gives you a limited right to use the Platform to create, manage, and publish a Vendor listing for your business.
You may use the Platform only for a legitimate wedding-related business that you are authorized to represent. You must not create a listing for another person or business unless you have their permission and legal authority to do so.
4.2 Authority to act for a business
If you create, manage, or publish a listing on behalf of a business, organization, team, or another person, you represent and warrant that you are authorized to accept these Terms and act on that party’s behalf.
The business or person you represent is responsible for the acts and omissions of anyone who uses the Platform on its behalf, including employees, contractors, agents, photographers, and other listing managers.
4.3 Independent Vendors
Vendors are independent businesses or individuals. Nothing in these Terms creates an employment, agency, partnership, franchise, joint venture, or similar relationship between a Vendor and Your Wedding Atlas.
You decide whether, when, and on what terms to offer your services. You are solely responsible for the services you provide, your prices, your contracts, your availability, and your communications with couples.
4.4 Direct service arrangements with couples
When you communicate or make an arrangement with a couple, the wedding services are arranged directly between you and that couple.
Your Wedding Atlas is not the provider of your services, does not negotiate your service contract, and does not guarantee payment, performance, availability, or the outcome of a dispute between you and a couple. Your Wedding Atlas may, however, provide technical booking, payment-request, payment-status, refund, agreement, and communication tools as described in these Terms.
4.5 Vendor booking and payment-request obligations
You are responsible for ensuring that your booking details, payment requests, prices, currencies, due dates, cancellation terms, and service descriptions are accurate, complete, lawful, and not misleading.
Before sending a payment request, you must disclose the amount the customer will pay and any applicable fees through the Platform flow. You must not use the Platform to request payment for services, charges, or terms that were not clearly disclosed to the customer.
You must honour accepted booking details and payment requests unless you have a lawful reason not to do so. You must promptly communicate with the customer if you cannot fulfil a booking, need to discuss a change, or need to cancel.
4.6 Stripe Connect and payout accounts
To send payment requests or receive payouts through the Platform, you may need to create and maintain a connected account with Stripe and provide accurate, complete, and current information to Stripe and Your Wedding Atlas.
You are responsible for completing required Stripe onboarding, maintaining an eligible payout method, complying with Stripe’s applicable terms and policies, and responding promptly to requests for information relating to verification, compliance, fraud prevention, disputes, refunds, or account review.
Payout availability and timing may be affected by Stripe, financial institutions, applicable law, account-review requirements, risk controls, payment-method rules, currency conversion, or other factors outside Your Wedding Atlas’s control. We do not guarantee a particular payout date or availability of a particular payout method.
4.7 Vendor fees, settlement currency, refunds, and negative balances
Your Wedding Atlas currently charges a 6.5% platform fee for booking payments facilitated through the Platform. Where the booking currency differs from your settlement currency, a 2% foreign-currency settlement fee may also apply.
When creating a payment request, you may be able to choose whether the applicable platform fee and foreign-currency settlement fee are included in the amount paid by the customer or deducted from the amount paid to you. The payment-request flow will display the applicable amount before you send the request.
You are responsible for amounts arising from refunds, reversals, disputes, chargebacks, fraud, payment-provider fees, negative balances, or other payment-related adjustments attributable to your bookings or conduct. These amounts may reduce your connected-account balance or future payouts where permitted by law and the applicable Stripe arrangements.
If you cancel a paid booking through the Platform, the current cancellation process requires a full refund of successful booking payments. Any unpaid balance is cancelled. You must use the available Platform cancellation tools and reasonably cooperate with requests for information relating to a cancellation, refund, dispute, fraud review, or payment-provider requirement.
5. Managing Your Listing and Vendor Responsibilities
5.1 Accurate listing information
You are responsible for ensuring that your listing and related information are accurate, complete, current, and not misleading.
This includes your business name, contact information, location, service area, services, pricing, photographs, videos, qualifications, licences, awards, cancellation policy, and any other information you display or provide through the Platform.
You must promptly update or remove information that is no longer accurate, current, or available.
5.2 Legal, professional, and insurance obligations
You are responsible for understanding and complying with the laws, regulations, licences, permits, professional standards, insurance obligations, tax obligations, and third-party agreements that apply to your business and services.
This may include consumer-protection, advertising, privacy, accessibility, health and safety, employment, intellectual-property, and industry-specific requirements. You are responsible for obtaining any insurance required by law or reasonably appropriate for the services you provide.
Information Your Wedding Atlas makes available about legal or business obligations is for general information only. It is not legal, tax, insurance, financial, or professional advice.
5.3 Content and intellectual property
You must have all rights, permissions, licences, and consents necessary to upload, publish, and use the content in your listing, including photographs, videos, logos, text, testimonials, and other materials.
You must not upload content that is false, misleading, unlawful, defamatory, discriminatory, infringing, or otherwise prohibited by our Content Policy or Community Guidelines.
5.4 Handling couple information
You may receive personal information from couples through enquiries, messages, shared content, bookings, payment requests, or Booking Agreements. You may use that information only as necessary to respond to an enquiry, provide your services, manage your direct arrangement with the couple, process a booking-related matter, or comply with applicable law.
You are responsible for handling that information lawfully, securely, and in accordance with applicable privacy laws. You must not sell, misuse, disclose, or add a person’s information to marketing communications unless you have a lawful basis to do so.
5.5 Search results and visibility
Your Wedding Atlas may determine how listings are displayed across the Platform, including in search results, categories, location pages, recommendations, and other discovery features.
Listing visibility may vary based on factors such as a user’s search criteria, location, category, language or region settings, listing completeness, content quality, and other relevant Platform factors. We do not guarantee a particular ranking, traffic level, number of enquiries, conversion rate, or business result.
If we introduce paid promotion or sponsored placement, we will identify it clearly in the relevant product experience or applicable terms.
5.6 Your bookings, payment requests, and cancellations
You are responsible for the booking details, payment requests, cancellation policy, pricing, fees, and service commitments you provide to couples.
You must ensure that a payment request accurately states the amount the customer will pay, the currency, applicable fees, due date, and whether the request is for a deposit, remaining balance, or full payment. You must not request payment for charges or terms that were not clearly disclosed to the customer.
You must honour the commitments you make directly to couples. If you cannot fulfil a booking, you must communicate promptly with the couple and use the available Platform cancellation tools where applicable.
Your cancellation policy applies to customer cancellations as described in the booking flow. If you cancel a paid booking through the Platform, successful booking payments will be refunded to the customer under the current Platform cancellation process.
5.7 Responsibility for your business and listing
You are responsible for your business, your listing, your content, the services you provide, and the actions of people who act for you.
You must not make claims in your listing that you cannot substantiate. You must not use the Platform to deceive, pressure, harass, discriminate against, or otherwise harm another person.
5.8 Taxes for Vendor services
You are responsible for determining, collecting, reporting, and remitting any taxes that apply to your services, prices, or direct arrangements with customers. You are also responsible for ensuring that any amount you request through the Platform is accurate and that any tax treatment or tax-inclusive pricing you communicate to a customer is lawful and not misleading.
Unless we expressly state otherwise for a specific feature, Your Wedding Atlas does not calculate, collect, report, or remit taxes for Vendor services.
6. Vendor Plans and Billing
6.1 Vendor plans
Your Wedding Atlas may offer paid Vendor plans for individual Vendor listings. Available plans, included features, billing periods, prices, and any applicable eligibility requirements will be displayed on the Platform before you submit payment.
A Vendor plan applies to the specific Vendor listing for which it is purchased. Purchasing a Vendor plan does not guarantee a particular search ranking, number of enquiries, number of bookings, revenue, traffic level, or business result.
Booking-payment fees and payout-related amounts are separate from Vendor plan subscription fees and are addressed elsewhere in these Terms.
6.2 Fees, billing, and automatic renewal
You agree to pay the fees displayed at checkout for your selected Vendor plan. Plans may be offered on a monthly or yearly recurring basis.
Your subscription will renew automatically at the end of each billing period unless you cancel it before the next renewal date. By submitting payment details, you authorize Your Wedding Atlas and its payment service providers to charge the applicable recurring fee to your selected payment method on each renewal date.
Your billing currency and the amount due will be shown before you complete checkout. Where supported, we may use the currency associated with your existing billing activity for additional Vendor plan purchases.
6.3 Taxes
Prices and any applicable taxes will be shown before you complete checkout.
Unless expressly stated otherwise at checkout, Vendor plan fees do not include taxes that we are required to charge. You are responsible for taxes that apply to your purchase of a Vendor plan, other than taxes based on our net income.
6.4 Plan changes
Where the Platform makes plan changes available, you may change your Vendor plan from the Listing Editor or another designated billing experience.
An upgrade from Basic to Pro takes effect immediately. You authorize us to charge a prorated amount for the remaining portion of your current billing period, as shown before you confirm the upgrade.
A downgrade from Pro to Basic takes effect immediately. Any resulting credit, if available, will be shown before you confirm the downgrade.
Changes between monthly and yearly billing, if offered, take effect as displayed before you confirm the change.
6.5 Cancellation
You may cancel a Vendor plan before its next renewal date through the Listing Editor or another designated billing experience.
Cancellation takes effect at the end of the current paid billing period. You retain access to the applicable plan features until that period ends. After that, your listing may be paused, unpublished, downgraded, or otherwise limited as described on the Platform.
Cancelling a Vendor plan does not delete your account or Vendor listing information unless you separately delete or remove it through the available Platform tools.
6.6 Failed or overdue payments
If a renewal payment fails, we will notify you using the contact information associated with your account and provide a seven-day grace period to update your payment method or complete payment.
During that grace period, we may continue to make your listing available. If payment is not successfully completed by the end of the grace period, we may pause, unpublish, restrict, or remove access to your Vendor plan features and listing until payment is resolved.
You remain responsible for all amounts validly due for your subscription. We may retry a failed payment method where permitted by applicable law and our payment service providers.
6.7 Refunds
Except where required by applicable law, Vendor plan fees are non-refundable. We do not provide refunds, credits, or prorated refunds for:
- A partial billing period.
- Cancellation before the end of a billing period.
- A downgrade.
- Unused Vendor plan features.
- Changes in your business circumstances.
- Your decision not to use the Platform or listing.
Nothing in this section limits any refund, cancellation, withdrawal, or consumer-protection right that cannot legally be excluded or limited.
6.8 Promotions and price changes
Promotional codes, discounts, or other offers may be subject to additional terms, eligibility requirements, expiry dates, or usage limits. Promotions have no cash value, may not be transferred or combined unless we expressly allow it, and may be withdrawn where permitted by applicable law.
We may change Vendor plan prices or features from time to time. Any change applies no earlier than your next renewal date, and we will provide advance notice where required by applicable law. If you do not agree with a change, you may cancel your subscription before the new price takes effect.
General Terms
7. Reviews
7.1 Reviews on the Platform
If Your Wedding Atlas makes review functionality available, eligible users may submit reviews, ratings, or other feedback about vendors and their direct experiences with them.
Reviews are user-generated opinions. They do not represent the views of Your Wedding Atlas, and we do not endorse or guarantee their accuracy, completeness, or reliability.
7.2 Review standards
You may submit a review only if it is based on your genuine, first-hand experience with the relevant vendor or service.
Reviews must be honest, relevant, and respectful. You must not submit, request, offer, accept, purchase, sell, manipulate, or arrange a review that is false, misleading, fraudulent, retaliatory, or not based on a genuine experience.
Reviews must comply with these Terms, our Community Guidelines, and our Reviews Policy. In particular, reviews must not include:
- discriminatory, hateful, harassing, threatening, obscene, or defamatory content;
- personal information about another person that is not necessary or that you do not have the right to disclose;
- confidential information;
- content that infringes intellectual-property, privacy, or other rights;
- unlawful content; or
- promotional, spam, or unrelated content.
7.3 Review moderation
We may remove, restrict, edit for formatting, decline to publish, or otherwise take action regarding a review where we reasonably believe it violates these Terms, our policies, applicable law, or another person’s rights.
A vendor’s disagreement with a review, or a reviewer’s disagreement with a vendor’s response or position, does not by itself require us to remove the review. We are not required to resolve factual disputes between users or determine which party is correct.
8. User Content, Intellectual Property, and Content Licence
8.1 User Content
“User Content” means content that you provide, upload, publish, send, submit, sign, or otherwise make available through the Platform.
User Content includes listing information, business details, photographs, videos, messages, reviews, saved-list content, workspace content, guest-list information, feedback, booking details, payment-request information, Booking Agreements, electronic-signature information, and other materials.
You retain ownership of your User Content. However, you grant Your Wedding Atlas the rights described in this section so that we can operate the Platform.
8.2 Licence to Your Wedding Atlas
By providing User Content, you grant Your Wedding Atlas a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, adapt, format, translate where a translation feature is available, display, publish, distribute, and otherwise use that User Content as reasonably necessary to operate, secure, maintain, improve, promote, and provide the Platform.
For public User Content, including Vendor listings and public reviews, this licence includes the right to display that content on the Platform, in search results, location and category pages, social previews, marketing materials, and other Platform experiences.
For private User Content, including private messages, workspace content, guest-list information, booking details, payment-request information, Booking Agreements, and signature records, we will use that content only as reasonably necessary to provide, secure, support, investigate, maintain, or improve the relevant Platform feature; prevent fraud or misuse; comply with law; or as otherwise described in our Privacy Policy.
We will not use a private Booking Agreement or private messages as promotional content without your permission.
8.3 Your responsibility for User Content
You represent and warrant that:
- You own or control the User Content you provide, or otherwise have all rights, permissions, licences, and consents necessary to provide it and grant the licence in these Terms.
- Your User Content is accurate where it presents factual information.
- Your User Content does not violate applicable law or another person’s rights.
- Your User Content complies with these Terms, our Community Guidelines, and our Content Policy.
You are responsible for User Content you provide and for the consequences of publishing, sharing, sending, or signing it.
8.4 Removal and retention of User Content
You may remove certain User Content through available Platform tools. Removing content from public display does not necessarily remove it immediately from backup systems, cached copies, records required for legal, security, fraud-prevention, payment, cancellation, refund, dispute, or compliance purposes, or content another user has already received or copied through the Platform’s features.
The licence in Section 8.2 ends when the relevant User Content is deleted from our active systems, except to the extent continued retention or use is reasonably necessary for the purposes described in this section or required by law.
8.5 Feedback
If you provide ideas, suggestions, feedback, bug reports, or other feedback about Your Wedding Atlas, you grant us a non-exclusive, worldwide, royalty-free, perpetual right to use, reproduce, modify, and incorporate that feedback without compensation or obligation to you.
8.6 Your Wedding Atlas Content
The Platform, including its software, design, text, graphics, logos, trademarks, databases, features, and other materials made available by us (“Platform Content”), is owned by or licensed to Your Wedding Atlas and is protected by intellectual-property and other laws.
Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable right to access and use the Platform for its intended purposes.
You must not copy, reproduce, modify, distribute, sell, lease, scrape, reverse engineer, create derivative works from, publicly display, or otherwise exploit Platform Content except where we expressly permit it or applicable law permits it.
9. Platform Rules, Reporting Violations, and Intellectual Property Notices
9.1 Use the Platform lawfully and respectfully
You must use the Platform lawfully, honestly, and respectfully. You must not, and must not assist or encourage another person to:
- Impersonate another person or business.
- Provide false, misleading, or deceptive information.
- Harass, threaten, discriminate against, exploit, defraud, or harm another person.
- Send spam, unsolicited commercial communications, malware, or deceptive links.
- Use another person’s personal information except as authorized by that person, these Terms, and applicable law.
- Use messages, saved lists, workspaces, bookings, payment requests, or other Platform features to collect or misuse personal information.
- Ask, pressure, or direct another user to make an off-Platform payment for the purpose of bypassing the Platform’s booking or payment features.
- Request, collect, or attempt to obtain another person’s card details, bank-account details, passwords, or verification codes through messages or other Platform features.
- Create a fraudulent, misleading, unauthorized, or duplicate payment request.
- Misuse a Booking Agreement or electronic-signature feature, including by presenting a document as agreed, signed, or authorized when it is not.
- Publish content that is unlawful, infringing, defamatory, hateful, sexually exploitative, violent, or otherwise prohibited.
- Manipulate reviews, rankings, search results, engagement, favourites, or other Platform signals.
- Create duplicate accounts or listings to evade these Terms or enforcement action.
- Use another user’s account without permission.
- Use the Platform for any purpose that is unlawful or outside its intended purpose.
Nothing in this section prevents a user from raising a legitimate payment concern, reporting suspected fraud, or exercising rights that cannot legally be waived.
9.2 Protect the Platform
You must not:
- Access, collect, copy, index, scrape, crawl, or use Platform Content or data through automated means without our written permission.
- Interfere with, disrupt, damage, overload, or impair the Platform or another user’s access to it.
- Bypass, disable, evade, or attempt to defeat security, access-control, rate-limit, or technological protection measures.
- Probe, scan, or test the vulnerability of the Platform without authorization.
- Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Platform, except where applicable law does not permit that restriction.
- Use the Platform, its branding, or another person’s content in a way that suggests endorsement or affiliation without permission.
9.3 Reporting violations
If you believe that a user, Vendor, listing, message, booking, payment request, review, or other content violates these Terms, our policies, applicable law, or another person’s rights, please report it through the available Platform tools or contact us.
If you believe there is an immediate risk of harm, contact local emergency services or the appropriate authorities first.
We may investigate reports and take action where we consider it appropriate. We are not required to act on every report, disclose the outcome of an investigation, or resolve a dispute between users.
9.4 Intellectual-property notices
If you believe that content on the Platform infringes your copyright, trademark, or other intellectual-property rights, send us an email containing:
- Your name and contact details.
- A description of the work or right you believe has been infringed.
- The URL or sufficient information to identify the disputed content.
- A statement explaining why you believe the use is unauthorized.
- A statement that the information in your notice is accurate and that you are authorized to act on behalf of the rights holder, where applicable.
We may request additional information before taking action. Knowingly submitting false or misleading infringement claims may result in liability under applicable law and may lead to enforcement action under these Terms.
10. Suspension, Removal, and Termination
10.1 Term of these Terms
These Terms take effect when you first access or use the Platform and continue until they are terminated by you or Your Wedding Atlas.
You may stop using the Platform at any time. You may request deletion of your account through your Account Settings, subject to our Privacy Policy and any records we are required or permitted to retain.
Cancellation of a paid Vendor plan is governed by Section 6 and does not automatically delete your account or Vendor listing information.
10.2 Our enforcement rights
We may, with or without prior notice where reasonably necessary, suspend, limit, restrict, remove, unpublish, disable access to, or terminate:
- Your account or access to the Platform.
- A Vendor listing.
- A review, message, photograph, attachment, Booking Agreement, or other User Content.
- Access to a feature, workspace, saved list, planning tool, booking, payment-request, agreement, or payout-related feature.
- A Vendor plan feature.
We may take these actions where we reasonably believe that you have violated these Terms, our policies, applicable law, another person’s rights, or where action is necessary to protect users, Your Wedding Atlas, payment service providers, or third parties from legal, security, safety, fraud, financial, or compliance risk.
We may also take action to comply with applicable law or a request, order, or requirement from a court, regulator, law-enforcement body, payment service provider, or other competent authority.
10.3 Notice and reconsideration
Where appropriate, we may provide notice of an intended action and an opportunity to correct the issue. We may act immediately without notice where we reasonably believe that delay could create legal, security, safety, fraud, financial, or other material risk.
If you believe an enforcement action was made in error, you may contact us through the Help Centre and provide relevant information for reconsideration. We are not required to restore content, an account, listing, booking, payment-request, agreement, payout-related feature, or other feature.
10.4 Effect of suspension or termination
If your account, listing, or access is suspended or terminated, you must not attempt to bypass the restriction by creating another account, using another person’s account, or otherwise evading the action.
Suspension or termination does not affect obligations that arose before the effective date of that action, including payment obligations, refund or reversal obligations, intellectual-property licences, restrictions on misuse of the Platform, disclaimers, limitations of liability, indemnity obligations, and dispute provisions.
11. Changes to the Platform or these Terms
11.1 Changes to the Platform
Your Wedding Atlas may change, add, remove, suspend, or discontinue any part of the Platform from time to time. This may include features, tools, vendor-plan features, listing requirements, content formats, search and discovery experiences, availability, or eligibility requirements.
We may make these changes to improve the Platform, respond to user needs, prevent misuse, address security or technical issues, comply with applicable law, or for other legitimate business reasons.
We do not guarantee that any feature, content, listing, plan feature, or Platform experience will remain available indefinitely.
11.2 Changes to these Terms
We may update these Terms from time to time. When we make a change, we will update the “Last Updated” date at the top of these Terms.
If a change is material, we will provide notice by reasonable means before it takes effect, where required by applicable law. Notice may be provided through the Platform, by email, or through another contact method associated with your account.
If you do not agree with the updated Terms, you must stop using the Platform and, where applicable, cancel your Vendor plan before the updated Terms take effect. To the extent permitted by applicable law, your continued use of the Platform after the effective date of updated Terms constitutes acceptance of those Terms.
An update to these Terms does not change the cancellation-policy terms already saved to an existing booking, except where required by applicable law or where the parties validly agree to a change through the Platform.
12. Your Wedding Atlas’s Role
12.1 Platform provider
Your Wedding Atlas provides an online platform that enables users to discover wedding Vendors, publish and manage Vendor listings, communicate with Vendors, save and share lists, use planning tools, create and manage booking records, send and receive payment requests through available Platform features, and access related content and features.
We do not own, operate, employ, control, endorse, guarantee, insure, or supervise vendors or the services they offer.
12.2 Direct service arrangements and limited payment facilitation
A Vendor’s wedding services are offered and provided directly by that Vendor. The service arrangement, including any Vendor-specific contract or Booking Agreement, is between the Vendor and the customer.
Your Wedding Atlas may provide technical tools that facilitate booking records, payment requests, payment-status records, and refunds through Stripe Connect where the applicable Platform flow permits. Payment processing and related services are provided by Stripe and are subject to Stripe’s applicable terms and policies.
This limited role does not make Your Wedding Atlas the provider of a Vendor’s wedding services, a guarantor of payment or performance, an insurer, or a party responsible for resolving the underlying service dispute between a Vendor and a customer, except where required by law or expressly stated for a specific Platform feature.
Vendors are independent businesses or individuals. They are not employees, agents, partners, joint venturers, franchisees, or representatives of Your Wedding Atlas merely because they use the Platform or appear in search results, listings, recommendations, or other Platform experiences.
12.3 No professional advice or verification
Content on the Platform, including vendor listings, reviews, planning tools, Help Centre articles, and other information, is provided for general informational purposes only.
Your Wedding Atlas does not provide legal, financial, tax, insurance, medical, safety, wedding-planning, or other professional advice. You are responsible for obtaining advice from appropriately qualified professionals where needed.
We may take reasonable steps to operate and protect the Platform, but we do not guarantee that we have verified every user, Vendor, listing, review, message, photograph, qualification, licence, insurance policy, price, claim, or other item of Content.
12.4 Third-party interactions
You are responsible for your decisions and interactions with Vendors and other users. Before engaging a Vendor, you should independently assess whether that Vendor and its services are suitable for your needs.
Nothing in these Terms limits rights that cannot legally be excluded or limited under applicable consumer-protection law.
13. Accounts, Eligibility, and Security
13.1 Eligibility
You may use the Platform only if you are legally able to enter into a binding agreement under applicable law.
If you use the Platform on behalf of a business, organization, team, or another person, you represent and warrant that you have authority to accept these Terms and act on that party’s behalf.
13.2 Account information
You must provide accurate, current, and complete information when creating or using an account, and you must keep that information up to date.
You may not create an account using false information, impersonate another person or business, transfer your account without our permission, or allow another person to use your account credentials.
13.3 Account security
You are responsible for maintaining the confidentiality and security of your account credentials and for activity that occurs through your account.
You must promptly notify us if you believe that your account, password, sign-in method, or other credentials have been lost, stolen, disclosed, or accessed without authorization.
We may suspend or restrict access to an account where we reasonably believe that it has been compromised, used unlawfully, or used in violation of these Terms.
13.4 Communications about your account
You agree that we may send you service-related communications using the email address or other contact information associated with your account. These communications may include security alerts, account notices, support communications, message notifications, booking and payment notices, receipts, cancellation or refund updates, payout-related notices, billing notices, and notices about changes to the Platform or these Terms.
Marketing communications are governed by your communication preferences and applicable law. You may opt out of marketing communications where an opt-out option is provided, but you may still receive necessary service-related communications.
13.5 Account access and termination
You may stop using the Platform at any time. Account deletion requests, Vendor plan cancellation, and our rights to suspend or terminate access are governed by sections 6 and 10 of these Terms and our Privacy Policy.
14. Disclaimers
14.1 Platform provided as available
To the maximum extent permitted by applicable law, the Platform and all Content made available through it are provided on an “as is” and “as available” basis.
Your Wedding Atlas does not make warranties, representations, or guarantees, whether express, implied, statutory, or otherwise, about the Platform, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, reliability, or uninterrupted operation.
14.2 Vendors, listings, and User Content
Without limiting section 12, Your Wedding Atlas does not warrant or guarantee:
- the existence, conduct, qualifications, licences, insurance, safety, quality, legality, availability, pricing, performance, or suitability of a Vendor or Vendor service;
- the accuracy, completeness, currency, or reliability of a Vendor listing, review, message, photograph, recommendation, or other User Content;
- that a Vendor will respond to an enquiry, accept an arrangement, perform services, honour a quote, or meet your expectations;
- that a customer will contact, engage, pay, or otherwise deal with a Vendor;
- that a Booking Agreement is valid, enforceable, suitable for either party, or performed as agreed;
- that a review, ranking, search result, recommendation, or listing placement is accurate, complete, fair, or suitable for a particular purpose; or
- that the Platform will produce a particular number of enquiries, bookings, customers, sales, traffic, rankings, revenue, or other business outcome.
14.3 Payment services and technical operation
Payment processing, payout availability, currency conversion, refunds, reversals, chargebacks, disputes, and payment-method availability may be affected by Stripe, financial institutions, payment networks, applicable law, fraud or risk controls, and other factors outside Your Wedding Atlas’s reasonable control.
We do not guarantee that the Platform, a payment request, a payout, a refund, a message notification, or another feature will be uninterrupted, error-free, available at a particular time, or compatible with every device, browser, network, payment method, or third-party service.
You are responsible for maintaining appropriate security, backups, internet access, devices, software, and other systems necessary to use the Platform.
14.4 Third-party services and links
The Platform may contain links to, integrations with, or content from third-party websites, applications, maps, payment processors, social networks, or other services.
Those third-party services are subject to their own terms and privacy practices. Your Wedding Atlas does not control, endorse, or accept responsibility for third-party services, content, availability, security, or practices, except where applicable law provides otherwise.
14.5 Consumer rights
Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, condition, right, or remedy that cannot legally be excluded, restricted, or modified under applicable law.
15. Limitation of Liability
15.1 Excluded losses
To the maximum extent permitted by applicable law, Your Wedding Atlas and its directors, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss or damage.
This includes loss of profits, revenue, business opportunity, goodwill, reputation, data, use, anticipated savings, wedding plans, or other intangible losses, whether arising in contract, tort, negligence, statute, strict liability, or any other legal theory, even if we have been advised that such loss or damage was possible.
15.2 Marketplace and third-party losses
To the maximum extent permitted by applicable law, Your Wedding Atlas is not liable for loss, damage, injury, death, expense, claim, dispute, non-performance, delay, cancellation, inaccurate information, fraud, misconduct, or other harm arising from:
- a Vendor, Vendor service, Vendor listing, quote, contract, Booking Agreement, cancellation policy, or direct service arrangement;
- a customer, Vendor, or other user;
- a review, message, attachment, photograph, listing, or other User Content;
- your reliance on information or recommendations made available through the Platform;
- your interaction, meeting, communication, or arrangement with another person; or
- a third-party service, including a payment processor, financial institution, payment network, or currency-conversion service.
This section does not limit any refund, payment, or other obligation that Your Wedding Atlas is required to perform under these Terms, a specific Platform feature, or applicable law.
15.3 Liability cap
To the maximum extent permitted by applicable law, the total aggregate liability of Your Wedding Atlas and its directors, officers, employees, contractors, affiliates, licensors, and service providers for all claims arising out of or relating to the Platform or these Terms will not exceed the greater of:
- the amount you paid directly to Your Wedding Atlas for the specific paid service giving rise to the claim during the twelve months before the event giving rise to the claim; or
- CAD $100.
If you have not paid Your Wedding Atlas any amount in the twelve months before the event giving rise to the claim, our aggregate liability will not exceed CAD $100.
15.4 Basis of the agreement
The exclusions and limitations in this section are fundamental elements of the agreement between you and Your Wedding Atlas. They apply even if a remedy fails of its essential purpose.
15.5 Non-excludable liability
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability that applicable law does not permit a party to disclaim, limit, or exclude.
16. Indemnity
16.1 Your indemnity obligations
To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless Your Wedding Atlas and its directors, officers, employees, contractors, affiliates, licensors, and service providers from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:
- your access to or use of the Platform;
- your User Content;
- your Vendor listing, business, services, pricing, communications, Booking Agreements, payment requests, cancellations, refunds, or direct arrangements with customers;
- your breach of these Terms, our policies, or applicable law;
- your infringement or alleged infringement of another person’s intellectual-property, privacy, publicity, data-protection, or other rights;
- your fraud, negligence, misconduct, misrepresentation, payment dispute, or chargeback abuse; or
- a dispute between you and another user, Vendor, customer, or third party.
16.2 Vendor-specific responsibility
If you act as, or on behalf of, a Vendor, your indemnity obligations include claims arising from your business operations, personnel, services, listings, advertising, pricing, taxes, licences, permits, insurance, customer communications, Booking Agreements, payment requests, cancellations, refunds, payout information, and direct arrangements with customers.
16.3 Defence and cooperation
We will notify you of a claim for which we seek indemnification, except where delay would materially prejudice us. You must reasonably cooperate with our defence of the claim.
We may control the defence and settlement of a claim where permitted by applicable law. You may not settle a claim in a way that imposes liability, admission, obligation, restriction, or other prejudice on Your Wedding Atlas without our prior written consent.
17. Contracting Entity and Contact Information
17.1 Contracting entity
These Terms are an agreement between you and Your Wedding Atlas, registered in Ontario, Canada under the business name Your Wedding Atlas (“Your Wedding Atlas,” “we,” “us,” or “our”).
17.2 Contact information
For general support, or to contact us about these Terms, the Platform, or a legal notice, reach out through the Help Centre.
18. Governing Law, Venue, and Disputes
18.1 Informal resolution first
If a dispute arises between you and Your Wedding Atlas, you agree to first contact us and attempt to resolve the dispute informally.
Nothing in this section prevents either party from seeking urgent court relief where necessary to protect its rights, prevent misuse of the Platform, or address an immediate legal, security, or safety concern.
18.2 Governing law
Except to the extent mandatory law provides otherwise, these Terms and any dispute arising out of or relating to these Terms or the Platform are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules.
18.3 Venue
Subject to applicable law, the courts located in Ontario, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform.
If you are a consumer, nothing in these Terms prevents you from relying on mandatory consumer-protection laws or bringing a claim in a court that applicable law requires to be available to you.
18.4 Consumer rights and dispute procedures
Nothing in these Terms requires a consumer to resolve a dispute through arbitration or prevents a consumer from bringing or participating in a class proceeding where applicable law gives that consumer the right to do so.
Nothing in these Terms limits any non-waivable right or remedy available to you under applicable consumer-protection, privacy, or other law.
19. Miscellaneous
19.1 Entire agreement and related documents
These Terms, together with the Privacy Policy, Cookie Policy, Community Guidelines, Content Policy, Reviews Policy, Booking Cancellation and Refund Policy, Electronic Records and Signature Consent, and other policies or supplemental terms incorporated by reference, form the entire agreement between you and Your Wedding Atlas regarding your access to and use of the Platform.
They replace prior agreements, representations, or understandings about the Platform, except for any separate written agreement between you and Your Wedding Atlas. If a policy states that it takes priority over these Terms for a particular subject, that policy controls for that subject.
The Booking Cancellation and Refund Policy controls for the cancellation outcome applicable to a booking. The Electronic Records and Signature Consent controls when you use the Platform’s electronic-signature features. A Booking Agreement remains an agreement between the Vendor and the customer and does not create a separate agreement between either party and Your Wedding Atlas.
19.2 Severability
If a court or other competent authority determines that a provision of these Terms is invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law. The remaining provisions will remain in full force and effect.
19.3 No waiver
Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later. Any waiver must be in writing and signed by an authorized representative of Your Wedding Atlas.
19.4 Assignment
You may not assign, transfer, or delegate these Terms or your rights or obligations under them without our prior written consent.
Your Wedding Atlas may assign, transfer, or delegate these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganization, sale of assets, financing, or transfer of the Platform, subject to applicable law.
19.5 Electronic communications and notices
You agree that we may provide notices, disclosures, receipts, updates, and other communications electronically, including through the Platform, email, or another contact method associated with your account.
You are responsible for keeping your contact information current. Electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by applicable law.
19.6 Third-party services
The Platform may include links to or integrations with third-party services, including payment providers. Those services are governed by their own terms and privacy practices.
Your Wedding Atlas is not responsible for third-party services, except where applicable law provides otherwise.
19.7 Force majeure
Your Wedding Atlas is not liable for delay or failure to perform an obligation under these Terms where the delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, war, terrorism, civil unrest, labour disputes, epidemic, pandemic, utility failures, internet or telecommunications failures, governmental action, or third-party service interruptions.
19.8 No third-party beneficiaries
These Terms do not create rights or remedies for any person other than you and Your Wedding Atlas, except where these Terms expressly state otherwise or applicable law provides otherwise.
19.9 Interpretation
Headings are included for convenience only and do not affect the interpretation of these Terms. Words such as “including” and “includes” mean “including without limitation.”
19.10 Survival
Any provision that by its nature should survive termination of these Terms will survive, including provisions concerning intellectual property, payment obligations, disclaimers, limitations of liability, indemnity, governing law, dispute resolution, and miscellaneous terms.