You can cancel an active booking from Booking management in the booking conversation.
Cancel a booking
- Open the conversation with the couple.
- Open Booking management.
- Select Cancel booking.
- Choose the reason that best explains why you need to cancel.
- Review the cancellation details.
- Confirm the cancellation.
The couple will be notified in the conversation.
If the booking has not been paid
Cancelling a booking before payment cancels the open payment request. The couple will not be charged.
If the booking has been paid
Cancelling a paid booking sends a full refund of successful booking payments to the couple’s original payment method. Any unpaid balance is cancelled.
The cancellation flow shows the refund amount and any applicable cancellation charge before you confirm. Refund processing times can vary by payment provider and bank.
Before you cancel
Try to communicate with the couple in Your Wedding Atlas first, especially if you need to discuss an alternative date or arrangement. Cancelling ends the booking, so only confirm once you are sure you cannot fulfil it.