A booking can be cancelled from its booking details in your conversation with the vendor.
Cancel a booking
- Open the conversation with the vendor.
- Select Booking details.
- Select Cancel booking.
- Choose a reason and add any requested details.
- Review the cancellation and refund information.
- Confirm the cancellation.
You’ll see the cancellation outcome before you confirm.
What happens to payments
If you have not made a payment, cancelling ends the booking and any open payment request.
If you have already made a payment, the cancellation flow shows the refund amount based on the cancellation policy saved to your booking. Any unpaid remaining balance is cancelled and will not be charged.
Refunds are sent back to the original payment method. Processing times can vary by payment provider and bank.
If your vendor asked you to cancel
Choose the option that says your vendor asked you to cancel and include the details requested. Keep your messages with the vendor in Your Wedding Atlas so there is a clear record of the conversation.
Need help?
If something does not look right, contact support through the Help Centre before confirming a cancellation.