Your cancellation policy explains how refunds are calculated if a couple cancels a paid booking. Choose the policy that works for your business and make sure it aligns with any legal obligations that apply to your services.
Your Wedding Atlas currently offers three policies: Flexible, Standard, and Strict.
Important things to know
- You choose a cancellation policy in your listing settings.
- A change applies to future payment requests only. Once you send a payment request, the cancellation policy for that booking is saved and cannot be changed.
- Refund timing is based on the wedding date and the service time zone for the booking.
- If a couple cancels, any unpaid remaining balance is cancelled and will not be collected.
- A refund applies only to amounts the couple has already paid.
- If a booking has no successful payment yet, there is no payment to refund.
- A vendor cancellation of a paid booking results in a full refund of every successful payment. Refund processing times can depend on Stripe and the customer’s payment provider.
Flexible cancellation policy
The Flexible policy gives couples the most refund flexibility.
For a booking with a deposit and remaining balance:
- At least 91 days before the wedding: the deposit and remaining balance are fully refundable.
- 31 to 90 days before the wedding: the deposit is non-refundable; 75% of the paid remaining balance is refundable.
- 30 days or fewer before the wedding: the deposit is non-refundable; 50% of the paid remaining balance is refundable.
- After the wedding date: no refund is available.
For a booking paid in one payment:
- At least 91 days before the wedding: 100% refundable.
- 31 to 90 days before the wedding: 75% refundable.
- 30 days or fewer before the wedding: 50% refundable.
- After the wedding date: no refund is available.
Standard cancellation policy
The Standard policy provides some flexibility for cancellations made well before the wedding date.
For a booking with a deposit and remaining balance:
- At least 91 days before the wedding: the deposit is non-refundable; the paid remaining balance is fully refundable.
- 31 to 90 days before the wedding: the deposit is non-refundable; 50% of the paid remaining balance is refundable.
- 30 days or fewer before the wedding: no refund is available.
- After the wedding date: no refund is available.
For a booking paid in one payment:
- At least 91 days before the wedding: 100% refundable.
- 31 to 90 days before the wedding: 50% refundable.
- 30 days or fewer before the wedding: no refund is available.
- After the wedding date: no refund is available.
Strict cancellation policy
The Strict policy provides the least flexibility for customer cancellations.
For a booking with a deposit and remaining balance:
- At least 91 days before the wedding: the deposit is non-refundable; 50% of the paid remaining balance is refundable.
- 90 days or fewer before the wedding: no refund is available.
- After the wedding date: no refund is available.
For a booking paid in one payment:
- At least 91 days before the wedding: 50% refundable.
- 90 days or fewer before the wedding: no refund is available.
- After the wedding date: no refund is available.
If you need to cancel a booking
Use the booking cancellation flow in Your Wedding Atlas as soon as you know you cannot provide the service. When a vendor cancels a paid booking, we process a full refund of the amounts the couple has paid. Any unpaid balance is cancelled.
Keep your listing availability, pricing, and cancellation policy up to date. You are responsible for meeting the commitments you make to couples and for complying with laws that apply to your business.