Pro subscription billing records are different from a client's booking receipt. Use the listing and subscription charge details when asking about a Pro invoice or receipt.
How-to • Vendor
Find subscription invoices and receipts
Find the relevant record
Check any subscription confirmation, invoice, or receipt email you received for the charge. Use the links in a genuine billing email if they are available, and confirm that the record refers to Pro rather than a booking payment.
There is not currently an invoice-history page or subscription portal in the listing editor. If you cannot locate a record, contact us with the listing link and approximate charge date and amount. Do not send full payment details.
For a booking receipt
To see a client's payment record, open the booking conversation and use its receipt action instead. See booking receipts. A Pro subscription invoice does not replace that booking record.