If an email hasn't arrived, check that your account uses the right email address before changing your preferences.
How-to • Couple and Vendor
If you're not receiving emails from Your Wedding Atlas
In this article
Check your email address
Go to Account settings > Personal information and check Email address. If needed, update your address and complete verification.
Search your inbox
Search for Your Wedding Atlas, the vendor's name, or words from the booking. Check spam, junk, and promotions folders, and any filters or rules that move incoming messages.
If you find a message in spam, mark it as not spam. Check that your mailbox isn't full or blocking new messages.
Check your email preferences
For optional emails, review Notifications and turn on the categories you want to receive. These switches don't control essential booking or payment emails.
If you're waiting for a sign-in code, see missing sign-in codes. You can also open Messages to check your conversations without waiting for an email.