To request cancellation of an existing Pro subscription, contact us through the Help Centre. There is not currently a cancellation control in the listing editor's Preferences.
How-to • Vendor
Cancel your Pro subscription
Request cancellation
- Open the Help Centre and click or tap Contact us.
- Include your listing link and state that you want to cancel its Pro subscription.
- Review the cancellation confirmation and effective date when provided.
Sending a message alone is not confirmation that the subscription has ended. If you need help with a renewal date, include that date in your request. Never send full card or bank details.
What cancellation affects
Unlisting or removing a listing is not a substitute for cancelling its subscription. Subscription cancellation also does not cancel client bookings or issue their refunds.
Review the Vendor Plan Cancellation and Refund Policy and what happens when Pro ends. Do not assume unused time is automatically refundable.