Last Updated: October 5, 2026
This policy explains how cancellation, renewal, and refunds work for paid Vendor Plans on Your Wedding Atlas. It applies to charges for a Vendor Plan, not to payments made by customers for wedding services.
Booking cancellations, customer refunds, payment requests, and arrangements between a Vendor and customer are governed by the Booking Cancellation and Refund Policy and the applicable Vendor cancellation policy.
Vendor Plans
Your Wedding Atlas may offer a Free plan and paid Pro plans for Vendor Listings. The plan, price, billing period, currency, and included features available to you will be shown before you complete checkout.
A Vendor Plan applies to the specific Vendor Listing for which it is purchased. A paid plan provides access to the features described at checkout. It does not guarantee a particular placement in search, number of enquiries, bookings, revenue, or other business result.
Renewing a Pro plan
Pro plans renew automatically at the end of each billing period unless you cancel before the next renewal date.
Before you complete checkout, we show the price, billing period, and renewal terms that apply to your plan. We may send you service-related notices about your subscription, including renewal, payment, and billing notices.
Cancelling a Pro plan
You can manage, change, or cancel your Pro plan from the Listing Editor. Changes to your plan, including upgrades, downgrades, and cancellation, take effect as shown before you confirm them.
When you cancel:
- Your plan remains active until the end of the current paid billing period.
- Your plan will not renew for another billing period.
- At the end of the paid period, your Listing may move to the Free plan or lose access to Pro features.
- Cancelling a plan does not delete your account or Vendor Listing.
Refunds for Vendor Plans
Vendor Plan fees are non-refundable once charged, except where required by applicable law.
We do not provide refunds, credits, or prorated refunds for:
- unused time in a billing period;
- cancelling before the end of a paid billing period;
- unused plan features;
- a change in your business circumstances; or
- choosing not to use your Listing or the Platform.
This policy does not limit any consumer-protection, cancellation, withdrawal, or refund right that cannot legally be excluded.
Changes to your plan
Where available, you may change between available Vendor Plans through the Platform.
The effect of a plan change, including any immediate charge, credit, or change to your renewal date, will be shown before you confirm it. If a plan change is not available through the Platform, contact support for help.
Failed payments
If we cannot collect a renewal payment, we may notify you and retry the payment method where permitted by applicable law.
If payment remains unsuccessful, we may limit, pause, downgrade, unpublish, or otherwise restrict your Vendor Plan or Listing until payment is resolved. You remain responsible for valid amounts due for your subscription.
Promotions and price changes
Promotional pricing, discounts, or offers may have separate terms, eligibility requirements, expiry dates, or limits. Unless we state otherwise, promotions cannot be transferred, exchanged for cash, or combined with another offer.
We may change Pro plan prices or included features from time to time. Any change will apply no earlier than your next renewal date, and we will provide notice where required by applicable law. You can cancel before the new price takes effect if you do not agree with it.
Billing questions and disputed charges
If you have a question about a Vendor Plan charge, contact us before disputing it with your bank or payment provider. We will review the issue and work with you to resolve it.
If you dispute a charge, we may suspend or limit access to your Vendor Plan or Listing while the dispute is being reviewed. This does not affect rights that cannot be limited under applicable law.
Taxes
Prices and applicable taxes, if any, will be shown before you complete checkout. You remain responsible for taxes relating to your own business, services, and income.
Contact us
For help with a Vendor Plan, billing, cancellation, or a charge, contact support through the Help Centre.