If a photo cannot be added, check the file and the result shown in the upload screen. Photos that uploaded successfully may already be on your listing.
How-to • Vendor
If your photos won't upload
Check the file
Use JPG, PNG, WEBP, HEIC, or HEIF images, with each photo no larger than 20 MB. You can have up to 25 photos on a listing. Check any size or quality warning shown for the photo that couldn't be uploaded.
If the image cannot be read, try exporting a fresh copy or using a different supported file. See the photo guidelines for image-quality advice.
Try the unsuccessful uploads again
Check your connection and wait for the current attempt to finish. If your session expired, sign in again and reopen Photos. Retry the files that failed rather than creating duplicate uploads.
If the issue continues, contact us with the message, file format, and approximate file size. Do not send images you lack permission to share.