If you can't find the answer in the Help Centre, you can contact us for help with your account, listing, or booking. For questions about the services in a booking, message your vendor or client directly.
How-to
Contact Your Wedding Atlas support
In this article
Contact support
- Sign in to your Your Wedding Atlas account.
- Open a Help Centre article and find Need some help? below the article.
- Click or tap Contact us to open your support conversation.
- Send a message explaining what you need help with.
You can return to the conversation in Messages to continue with the support team. If you aren't signed in, the support section shows Log in or sign up instead.
Include the details we need
Tell us what you were trying to do and what happened. For a booking question, include the confirmation code or conversation link. For a website problem, include the page, any error message, and the device or browser you were using.
Don't share passwords, sign-in codes, or full card or bank account details. If you're reporting a problem with a booking, keep relevant messages and agreements in the booking conversation so they can be reviewed.
If you can't sign in
See what to do if you can't access your account for help checking your email address, sign-in method, and verification steps.