If a Pro subscription payment fails, first check the payment message or billing notice you received. The next step depends on the subscription's current status, not just the failed attempt.
How-to • Vendor
If your subscription payment fails
Check before trying another payment
If the failure happened during initial setup, follow the checkout message and complete any payment confirmation requested. Reopen the saved listing if necessary instead of creating another listing and subscription.
For an existing Pro subscription, contact us with your listing link and the failed charge date. Subscription billing controls are not currently available in Preferences. Do not assume a particular retry schedule or grace period.
Update details securely
If the payment method needs changing, use the secure update process provided; never send card details in a message. See subscription payment methods.
A failed Pro charge is different from a client's failed booking payment. For the latter, see booking payment failures.