If someone accesses your account without permission

Contact us

Open the Help Centre and select Contact us. If you can't sign in, email us from a secure email account.

Include the email address associated with your account and describe the activity you don't recognise. Don't send passwords or verification codes.

Secure your sign-in methods

Check the security of your email account and any connected Google account. Follow your provider's steps to change compromised passwords and remove unfamiliar access.

If you have a Your Wedding Atlas password, change it. Let us know if your account's email address or connected sign-in method was changed without your permission.

Review your bookings and payments

Check your conversations and bookings for activity you didn't authorise. If you find an unfamiliar bank or card charge, contact your payment provider as well as us.