If a bank payment fails after processing, we'll notify you and your client. Your client needs to return to their booking conversation and try another available payment method.
How-to • Vendor
If a client's payment fails after processing
How long your client has to try again
The deadline normally allows 48 hours from the failure, or until the existing payment deadline if that's later.
The deadline can't extend beyond the start of the booking date in the booking's service time zone. Your client's booking notice shows the date and time they need to pay by.
If the replacement payment isn't completed
If the applicable final deadline passes and no payment is processing, the booking is subject to cancellation. Any refund follows the Booking Cancellation and Refund Policy.
If you need help with the failed payment, contact us with the booking's confirmation code.