Ask what arrangements would help the client take part in the booking, then discuss what you can provide. Focus on practical requirements rather than requesting unnecessary medical information.
How-to • Vendor
Discuss accessibility requirements with a client
Discuss the arrangements before booking
Use Messages to ask about the relevant access, communication, timing, or service needs. Check details with the venue or other people involved when needed, with the client's agreement before sharing personal information.
Explain any limitations accurately. Do not promise an arrangement until you have checked that it can be provided.
Record what you agree
Include material service arrangements in the proposal discussion and agreement so both parties can review them. Keep sensitive personal information out of public listing text and photos.
Your listing's accessibility information can answer general questions, but it does not replace a conversation about a client's particular requirements. If circumstances change, tell the client promptly and discuss the next steps.