If your payment doesn’t go through

Check whether a payment was submitted

Before trying again, open your booking details and check the payment status. If it's processing or Your Wedding Atlas is still checking the result, don't submit another payment for the same amount.

A pending bank or card entry alone doesn't confirm that Your Wedding Atlas received the payment. See what a processing payment means.

If your card payment fails

• Check the card number, expiry date, security code, and billing address.
• Complete any bank authentication or approval request.
• Check that the card permits the transaction amount and currency.
• Contact your bank if it declines the payment or you can't complete its verification.

Once you've addressed the issue, return to your booking and try again. You can choose another available payment method. Your Wedding Atlas can't override a bank's decline.

If a bank payment fails after submission

A bank payment can fail after initially showing as processing. If that happens, use the payment action and recovery deadline shown in your booking.

For new payment schedules, recovery normally allows at least 48 hours from when the failure is recorded without shortening an existing payment deadline, but never beyond the start of the booking date. Use the displayed deadline rather than counting from when you first submitted the bank payment. If it's already passed, contact support to check the booking's status.

If checkout won't load

Click or tap Try again if it's shown, or close checkout and reopen it from your booking. If the issue continues, contact support with your confirmation code, the time of the attempt, and the message shown. Don't include your full card number, security code, bank credentials, or verification codes.