Vendors can send payment requests through Your Wedding Atlas. Before paying, review the vendor, booking details, amount, and due date shown in the conversation.
Pay through the booking conversation
Only pay using a payment request created in Your Wedding Atlas. This keeps the payment connected to the booking and gives both you and the vendor a clear record of the request.
Do not send money through an external invoice, bank transfer, payment app, gift card, cryptocurrency, or a link you were not expecting.
If you receive an outside payment request
Ask the vendor to send the payment request through Your Wedding Atlas instead. Do not share your card details, bank account details, passwords, or one-time verification codes in a message.
If the request seems suspicious, stop communicating through the external channel and report the issue through the Help Centre.
If you already paid outside Your Wedding Atlas
Your Wedding Atlas cannot see, reverse, or refund a payment made outside the platform. Contact your bank or payment provider promptly, keep copies of the request and payment records, and contact support with the relevant details.